酒店常用英语培训ppt

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Melinda麒儿
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Receiving a walk-in guest. 为散客登记How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？Just a moment, I have to check if there’s a room available XX Mr./Mrs.XX先生/小姐，请稍等，我看看有没有空房。Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字，好吗？May I have your occupation, please? 请问您的职业？Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐，能出示一下您的护照吗？I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐，您付现金还是用信用卡付账？Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗？Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按酒店规定，没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐，您需要一间吸烟房还是不吸烟房？XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐，在您离开酒店前，请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐，我们的退房时间延迟到下午2：00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yoRegistering a tour group 为团队登记XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐，我想确认一下贵团的预订和日程。Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?XX先生/小姐，如有变化，请通知前台。想学好英语，点下方官网领外教试听课
336 评论

重庆渝祥居

财富值不够用的文友，可以通过完成每日任务或者上传文档获得哦。每天都能到百度文库吧签到发言，就会财富值可以兑换下载券了。
237 评论

zhuhuals2008

酒店客房常用英语-唤醒服务Wake-up Call Service.A：客房服务，我能为您做些什么吗？A: Room service, can I help you?B：我们早要去纽约，因此我想让你们明天早上叫醒我。B: I’m going to Newyork early tomorrow morning. So I would liketo request an early morning call.A：没问题，那么您想让我们明天早上什么时候叫醒您？A: No problem, at what time would you like us to call youtomorrow morning? B：请在明早6阒印?B: At 6 sharp tomorrow morning, please.B：请用电话叫醒，我不想吵醒邻居。B: By phone, please. I don’t want to disturb my neighbors.A：好的，那么我们明早6点叫醒您。A: OK. So we will wake you up at 6:00 tomorrow morning.A：你好，我想要办理入住。A: Hello, I would like to check in, please.B：您在我们这里预定客房了吗？B: Do you have a reservation with us?A：是的，我在你们酒店预订了今晚的房间。A: Yes, I booked a room here for tonight.B：请问您的尊姓大名？B: May I have your name, please?B：请让我看一下您的护照好吗？B: May I see your passport, please?A：可以，这里给你。A: Ok, here you are.B：我们为您保留了001房间。B: We have Room 001 reserved for you.B：请您填一下这份来客登记卡。B: Would you mind filling in his form, please?A：好的。A: All right.B：请您在上面签上您的姓名，好吗？B: Could you sign your name here, please?A：可以了吗，先生？A: Will that be all right, sir?B：好了，祝您在我们酒店过得愉快。B: Yes, I hope you’ll enjoy your stay in our hotel.------------------------欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我潜龉荩ú吞?⑸痰辏├础?5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、**hotel , front desk . Can I help you?**饭店，前厅。您找谁？9、Sorry , I’ve dialed the wrong number .对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry , he is not in at the moment .对不起，他现在不在。Would you like to leave a message ?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much) .谢谢您（非常感谢）。20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。21、It’s very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.不用谢。Don’t mention it .不用谢。24、It’s my pleasure .非常高兴为您服务。(With pleasure.)(My pleasure.)25、I am at your service .乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、I’m sorry .很抱歉。28、Excuse me .对不起。29、I’m sorry ,It’s my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting .对不起，让您久等了。31、Sorry to interrupt you .对不起，打扰您了。32、I’m sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、That’s all right.没关系。35、Let’s forget it.算了吧。征询语：36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you .我能为您干点什么？38、Is there anything I can do for you ?有什么能为您效劳的吗？39、Just a moment , please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course .当然可以。指路用语:41、Go upstairs/downstairs.上楼/下楼。42、It’s on the second (third) floor .在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走Turn left /right.往左转/右转。45、It’s in the lobby near the main entrance.在大厅靠近大门。46、It’s in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：47、Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please don’t leave anything behind.请别遗忘您的东西。50、Don’t worry.别担心。51、Take it easy.放心好了。52、Please don’t smoke here.请不要在这边抽烟。 告别语：53、Goodbye.再见。54、See you late.再见。55、Good night .晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashier’s desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeeping .May I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope I’m not disturbing you.我希望没有打扰您。9、One moment ,madam. I’ll bring them to you right away .等一会儿，夫人。我马上送来。10、I’ll send for an electrician( doctor , ……)我给您请电工（大夫……）。餐饮部：11、Sit down , please .Here is the menu.请坐，给您菜单，先生。May I take your order ,sir?您要点菜吗？12、What would you like to have ,coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it.这是您的帐单，请签字。销售用语：1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、We’ll give you a 10%(ten percent ) discount.我们给您九折优惠。4、We’ll offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。公关用语：6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Let’s drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意见用语：11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service ?您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。14、I’m afraid it’s against the hotel’s regulations.这是违反饭店规章制度的。15、In our hotel we don’t accept tips.我们饭店是不收小费的。It’s our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、I’m afraid you’ll have to pay for thedamage.您必须赔偿。17、Thank you for telling us about it.谢谢您告诉我们I’ll look into the mater right away.我马上去处理这件事情。18、Iassure you it wont happen again.我保证此类事情不会再发生。19、Please don’t worry ,sir (madam)先生（夫人），请不必担心。I’;; send someone up to your room right away.我马上派人到你的房间去。20、I can’t guarantee anything ,but I’ll try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion (color ,size ,design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175(one hundred and seventy-five) yuan.共计175元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西。您眼力真好。
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尐籹孒16

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